Privacy Policy

The Clarinet Company and Ridenour Clarinet Products Ltd Privacy Policy – the company will henceforth be referred to as TCC & RCP UK Ltd

Your privacy is important to us. At TCC & RCP UK Ltd, we have a few fundamental principles:

  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.

  • We store personal information for only as long as we have a reason to keep it.

  • We help protect you from demands for your personal information.

  • We aim for full transparency on how we gather, use, and share your personal information.

Below is our Privacy Policy, which incorporates and clarifies these principles.

Who We Are and What This Policy Covers

TCC & RCP UK LTD is a company administered by Leslie Craven at www.theclarinetcompany.com  – we sell clarinets and clarinet related services and accessories. Leslie Craven is the Director and responsible for your privacy. Complaints and enquiries should be addressed to him at 4 St Thomas Road, Monmouth, Gwent, Wales, UK. if you wish to communicate by email: lesclarinet1@gmail.com

and telephone: 44 (0)1600714169

This Privacy Policy applies to information that we collect about you when you use:

  • Our website

  • Our other products and services that are available on or through our website

Throughout this Privacy Policy we’ll refer to our website as TCC & RCP UK Ltd

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information We Collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

Information You Provide to Us

The amount and type of information depends on the context and how we use the information. Here are some examples:

  • Basic Information: We ask for basic information from you in order to be able to send and receive contact messages and to communicate newsletters via the website.

  • Public Profile Information: If you conclude a transaction and buy from our click and buy store your details will be collected and stored by PayPal and Google analytics will store the I.P. address and location. Cookies are explained and described thoroughly in the Cookies Policy in the “footer” of the www.theclarinetcompany.com web site.

  • Transaction and Billing Information: If you buy something from us online you will provide additional personal and payment information to PayPal or if you process the transaction and your payment via telephone, such as your name, credit card information, and contact information. This will be processed and administered by Lloyds Cardnet and any card numbers etc will never be revealed in their entirety, usually the last four digits only are visible.

Information We Collect Automatically

We also collect some information automatically:

  • Log Information: We collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.

  • Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (when, for example, you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.

  • Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails.

Information We Collect from Other Sources

We may also get information about you from other sources. For example, if you visit our site through another service (like Google) or if you connect your website or account to a social media service (like Twitter)  we will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.

How And Why We Use Information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below

  • To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;

  • To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;

  • To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of www.theclarinetcompany.com & TCC & RCP UK Ltd which may result in us declining a transaction or the use of our Services;

  • To communicate with you, for example through an email, about offers and promotions offered by Automattic and others we think will be of interest to you, solicit your feedback, or keep you up to date with our products; and

  • To personalize your experience using our Services, provide content recommendations (for example, through “news” and “posts” ), target our marketing messages to groups of our users.

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfil our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or

(5) You have given us your consent–for example before we place certain cookies on your device and access and analyze them later on, as described in our cookie policy.

Sharing Information

How We Share Information

We do not sell our users’ private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

  • Subsidiaries, Employees, and Independent Contractors: We do not disclose information about you to third parties except those who process transactions via the TCC & RCP UK Ltd / www.theclarinetcompany.com website. Only information required is stored in order to help us provide our Services or to process the information on our behalf.

  • To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of TCC & RCP UK Ltd or www.theclarinetcompany.com .

  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that RCP UK Ltd goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

  • With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to.

Information Shared Publicly

Information that you choose to make public is disclosed publicly; for example if you gave permission for www.theclarinetcompany.com or TCC & RCP UK Ltd to use comments and testimonials in pages for that specific purpose.

How Long We Keep Information

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.

For example, we keep the web server logs that record information about a visitor  such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyse traffic to the TCC & RCP UK Ltd website.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

Choices

You have several choices available when it comes to information about you:

  • Limit Access to Information On Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features .

  • Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.

  • Set Your Browser to Reject Cookies: you can usually choose to set your browser to remove or reject browser cookies before using TCC & RCP UK Ltd / www.theclarinetcompany.com website, with the drawback that certain features may not function properly without the aid of cookies.

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  • Request access to your personal data;

  • Request correction or deletion of your personal data;

  • Object to our use and processing of your personal data;

  • Request that we limit our use and processing of your personal data; and

  • Request portability of your personal data.

EU individuals also have the right to make a complaint to a government supervisory authority.

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact:

Leslie Craven Director TCC & RCP UK Ltd  4 St Thomas Road, Monmouth, Gwent, Wales, UK. if you wish to communicate by email: lesclarinet1@gmail.com or telephone: 44 (0)1600714169

Third Party Software

If you’d like to use third party plugins such as PayPal and extensions that enable services provided by third parties, or other third party software, please keep in mind that when you interact with them you may provide information about yourself (or your site visitors) to those third parties. We don’t own or control these third parties and they have their own rules about collection, use and sharing of information, which you should review.

Privacy Policy Changes

Although most changes are likely to be minor, TCC & RCP UK Ltd and www.theclarinetcompany.com may change its Privacy Policy from time to time.

TCC & RCP UK Ltd and www.theclarinetcompany.com encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by adding a statement to our homepage or by sending you a notification through email via the newsletter (for subscribers). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.