Terms and Conditions for theclarinetcompany Ltd

Terms & Conditions
Access to this website www.theclarinetcompany.com is subject to and in accordance with the following terms and conditions. Please read these terms and conditions carefully before using this site. These terms and conditions are between (“we/us/our”) and you (on behalf of yourself and/or the company, member, or supplier for which you have registered) the user of this Web Site (“you”).On accessing the Web Site on this occasion and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities, services and information provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the website after changes are posted on-line will constitute acceptance of the new terms and conditions.
Statutory Rights
Nothing in these Terms and Conditions shall affect your statutory rights under the law of England.
Alterations
The Clarinet Company reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this website. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal
Applications for Products and Services
Prices, and details, of products and services (and any offers) posted online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this regard. Accompanying pictures of products are for illustrative purposes only, and we make no guarantee they are an exact interpretation of the product.
Title to Goods
The Clarinet Company Ltd retains full title to all goods supplied until paid for in full. In the event of the customer’s insolvency TheClarinetCompanyLtd reserves the right to reclaim goods for which full payment has not been made.
Payment
Orders made to The Clarinet Company Ltd are not always immediately charged. If payment is made by card your order is first checked over carefully and only when your order is ready for despatch will we charge your card.
Prices
We reserve the right to amend prices with no notice, however orders already placed for items in stock will be honoured.
Returns and Cancellation
Please call / email us before returning any goods. Please note the trial period for clarinets is seven days and up to fourteen days for overseas clients.
If you change your mind, you must return the products to us (at your own risk and cost) within seven days (within UK) and within fourteen days for overseas clients. We will refund the full purchase price paid if returned within seven days of receiving the returned products. You must, however, take care of the products before you return them. We may reduce the amount we refund to you if you damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value. The cost of returning the goods to us will be at your cost both to and from the address supplied by you at the time of the order should an instrument or other item be returned. We recommend that you use a recorded delivery service for all returns. Returns after this period will not be accepted except in special circumstances and at the discretion of Leslie Craven, Director of The Clarinet Company and Ridenour Clarinet Products UK Ltd. If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. You do not have the legal right to return any item we do not ordinarily stock and which has been bought in especially for you, unless it is faulty.
If the goods you receive are faulty please contact us immediately and return them to us in their original condition within seven days and we will either repair or replace them, or refund the cost of the goods and the carriage to you. If the goods you receive are not what you ordered, please return them to us in their original condition within seven days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage to you. If a refund is due to you it will be made expeditiously and within ten days. Goods not returned within the stated time frame for the trial period will be charged at a pro rata cost of £10 per day and deducted from the refund.
Non-delivery of goods
If your goods are not delivered to you within 7 days of the despatch date you must notify us immediately, otherwise we cannot accept responsibility for the lost goods. You will be notified of the despatch date by e-mail shortly after we send the goods.
Damage in transit
Any claim arising from damage in transit must be made to The Clarinet Company Ltd immediately upon receipt of the goods. When taking delivery of orders, please sign and write unchecked unless an inspection of the goods has taken place.
Goods seen to be damaged should be signed “Damaged in transit” and packaging materials should be preserved for inspection. Damaged goods must be reported immediately upon delivery otherwise The Clarinet Company Ltd cannot accept responsibility.
Privacy
We are committed to protecting your privacy. All the information you give us is collected lawfully and in accordance with current Data Protection legislation and is collected only for the purpose of processing your order and collecting information for our own marketing purposes. All the information you give us when you register, or when you place an order, is treated as confidential and we will not share any of this information with any third party, unless you give us your express permission to do so.
Complaints
If you have any complaint about our service, please contact us on 01600 714169 or by email to lesclarinet1@gmail.com We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints as a priority.
Governing Law
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright of Leslie Craven, or their content and technology providers. All rights reserved. Any other use of materials on this website without the prior written permission of Leslie Craven on behalf of The Clarinet Company Ltd is strictly prohibited.
Changes to Terms and Records of Agreements
We reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions.
Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, THE CLARINET COMPANY LTD ARE PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEBSITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, THE CLARINET COMPANY LTD DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT.
Price, specification and availability information is subject to change without notice.
Except as specifically stated on this website, to the fullest extent permitted at law, neither The Clarinet Company Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, The Clarinet Company Ltd do not limit their liability for death or personal injury to the extent only that it arises as a result of the negligence of the afore mentioned, its affiliates, directors, employees or other representatives.
Company Details
All returns and correspondence should be sent to our office as follows The Clarinet Company Ltd Director Leslie Craven, 4 St Thomas Road, Monmouth, Monmouthshire NP25 5SA
Email lesclarinet1@gmail.com telephone 01600714169